Most Important Terms and Conditions
The MITC forming part of your Investment Advisory Agreement.
Disclosure Document
Annexure C: background, conflicts of interest, disciplinary history and use of AI tools.
Investor Charter
Your rights, our obligations, and the grievance redressal mechanism available to you as a client.
Investor Complaints Status
Monthly and annual disclosure of complaints received, resolved, and pending, as mandated by SEBI.
Compliance Audit Status
Annual compliance audit status under Regulation 19(3) of the SEBI (Investment Advisers) Regulations, 2013.
Escalation Matrix
Who to contact, and in what order, if a grievance is not resolved to your satisfaction.
Complaint Redressal Process
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, or understanding, which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
In case of any complaint or query: You may approach the IA — Ms. Krutika Kathal, Email ID: kathal.krutika@gmail.com and Phone No. 9665995196.
In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well.
The ODR Portal could be accessed if you remain unsatisfied with the response. Your attention is drawn to SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The ODR Portal can be accessed via the following link — https://smartodr.in/.